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  1. 12 votes
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      planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • translate to spanish

      please translate to spanish

      5 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Mobile/iPhone support for your site

        Must improve mobile site usability.

        4 votes
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          planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • For Kindle Version, clearer graphics

          Have tried the book on various readers (Macbook, iPad) and get the same problem. Can barely see some of the schematics. Trying to read your service blue print and it's almost impossible. Frustrating.

          4 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

            Hi Thanks for the hint. We were not aware of this problem and will look into it. We’re very sorry for this – the whole ebook process was unfortunately done without us. Sorry!

          • Include your references as part of the sample

            What I was really looking for was a preview that would let me see the references you include, to determine I wanted to buy it. I want to see where it fits into the literature around design that includes ethnographic approaches. I tend to assess that by reviewing references, as well as ToC & sample pages.

            4 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Good idea! We haven’t thought about it yet and you’re indeed the first one mentioning this. Though it makes absolutely sense and we’ll integrating references during our next revision. Thanks!

            • Great web site, very service oriented! :-)

              Great web site, very service oriented! :-) works perfectly also on iPad (with sliding, oho!), however, the preview does not show up. Maybe you want to change that.

              3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Translate the book to dutch

                Translate the book to dutch

                2 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Spreading the word

                  I haven't bought the book yet, it's been on my list for weeks until I found your amazing website. It's clear the site, besides the book, was also a product of design thinking for how useful, handy and easy to get it was. Getting a peep inside to spot the list of tools was all I needed to be even more sure I gotta get this book.

                  Like me, there are probably tons of people out there needing the same. I know about quite a few myself.

                  So if I were you, I'd put some work into advertising this amazing…

                  2 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Link the QR code in the book to an adaptive site

                    The site that opens in not formatted for mobile displays.

                    2 votes
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                      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Powerpoint template

                      I have created a powerpoint template, based on the canvas, in Spanish, that can be easily used for documentation, customer presentation and so on.

                      I will be very happy to translate it into English and share it to the Community.

                      2 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Missing examples

                        Im missing examples of cultural probes in the book TiSDT. I have the paperback from 2013.

                        1 vote
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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Translating Customer Journey Canvas to Japanese

                          I can work on translating Customer Journey Canvas to Japanese if you need it?

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Thanks for your idea! In fact, the book will be published in Japanese later this year! However, if you have a translated canvas ready, send it to us and we’re happy to put it on the website..

                            Cheers!
                            Marc

                          • Translate to Dutch

                            Dutch people are convinced that they speak and understand English very well...

                            Nevertheless I would find it much more convenient to read a Dutch version. I believe that by reading in my native language the adoption of SDTwill increase considerably.

                            Are you guys planning a Dutch version of TiSDT?

                            1 vote
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                              under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Translate to portuguese

                              Please translate this book to portuguese :)

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Translate to french

                                it's could be a really good idea translate to french.
                                the french web Professional are really interesting by this topic at the moment. I really think it will be a good opportunity for you to sell this book.

                                If i can help you for this project contact me ...

                                1 vote
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                                  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Translate to Russian, common! =)

                                  Hey, there are so many russian-speaking people around the world and the service design is just at the ground level in the post-Soviet countries. So we need this!

                                  1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Suggest re-word pg. 73

                                    Is this the right place to post a comment like this? FYI: This form and it's implied focus on structure, compatibility, etc) makes me havefeelings of doubt and wonder if I'm wasting time articulating something that will never be read. I'm questioning myself right now.

                                    I take issue with the author's use of these two words: "Putatively" and "banal"

                                    Considering the context, does lofty language help the reader's experience as much as it flaunts the authors extensive vocabulary? They make me feel stupid and they irritate me. And lest you judge me ignorant, consider that I am your customer/user and…

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Andrew, I am very sorry for that. This was of course not our intention at all. That sometimes awkward or complicated language derives mostly from the fact that we are not native speakers ourselves. We had a hard time editing and correcting our texts with the help of native speakers. Maybe some bits and pieces remained complicated, we are sorry for that. Moreover, many authors come from academic fields which can sometime result in a more sophisticated language. We took many efforts to handle that. We hope for your understanding that this is the best result we could get over 2 years with 23 authors. Next time we will be better. Thank you for comment and I hope you will enjoy the book anyway! Cheers, Jakob

                                    • 1 vote
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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